21+ only

Responsible Gaming — Stay Safe on bb

Playing on bb is purely for entertainment — we are with you every step of the way to make sure it never becomes a source of stress or harm. Know your limits and play responsibly.

Age 21+ required SSL secured 24/7 support Self-exclusion tool

Age Limit and Our Commitment

bb believes that betting and casino games are a form of entertainment — not something to depend on for daily life. Our terms and conditions clearly state that every player must set their own budget and time limits before playing. Chasing lost money in hopes of winning it back is a dangerous habit — stay mindful and avoid it.

We want every player to enjoy a healthy and positive experience. To that end, bb provides various self-control tools that you can use at any time. This information is kept fully secure in accordance with our privacy policy.

Self-Control Tools

The tools below help you stay in control of your play. You can activate any of them at any time through bb's 24/7 live chat.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, a waiting period applies before the limit can be increased.

Session Time Limit

Decide in advance how long you will play in one session. When the time is up, the system will automatically alert you and, if needed, end the session.

Self-Exclusion

If you want to take a break, you can temporarily close your account for a set period. You can also apply for a long-term exclusion.

Activity History

You can view your deposits, withdrawals, and betting history at any time. This information is very useful for understanding your spending patterns.

Loss Limit

Set in advance how much you can lose within a given period before play is stopped. When this limit is reached, play will stop automatically.

Reality Reminder

A reminder message will appear on screen at regular intervals, letting you know how long you have been playing and how much you have spent.

Warning Signs of Problem Gambling

If you notice any of the following in yourself, it may be a sign that your gambling habits are getting out of control. Ask yourself honestly:

You keep placing bigger bets to recover losses — telling yourself "next time it will work out."
You hide or lie to family or friends about how much you are gambling.
You are prioritising gambling over family, work, or studies.
You feel restless, irritable, or anxious when you are not gambling.
You are using money meant for essential expenses or savings to gamble.
You have tried several times to cut back or stop gambling but cannot.
You turn to gambling to cope with stress, loneliness, or emotional pain.

If you notice these signs, set your own limits or contact bb's live chat. Asking for help is not a weakness — it takes courage.

Assess Yourself

Think honestly about the questions below. If you answer "yes" to most of them, please speak with our support team.

Have you spent more than your set budget in the past month?

Has gambling caused you to miss any important responsibilities?

Have you thought about quitting but found yourself unable to stop?

Has a family member or someone close to you expressed concern about your gambling?

After a loss, do you feel that playing again will fix everything?

These questions are only meant to help you understand yourself — they are not a medical or psychological test. If you feel you need professional advice, speak with a counsellor or a trusted person in your life.

Where to Get Support

If you are struggling, do not face it alone — reach out for help. Beyond bb's own support, your family and professional counsellors are there for you.

bb Live Chat Support

bb's 24/7 live chat is available in Bengali and English. Whether it is a deposit limit, self-exclusion, or any concern — let our team know at any time.

Email Support

You can also reach us by email alongside live chat. Write to us with details of your situation — the team will respond promptly. You can find the email address in the support section of the bb site.

Family and Loved Ones

Family and trusted friends are the first source of support. Talk to them openly — they can help you get back on the right track.

Professional Mental Health Services

Gambling addiction is a recognised mental health condition. Trained counsellors are available at both government and private mental health centres in Bangladesh. Contact your nearest hospital or mental health service centre.

Support Groups

Talking to people who have faced the same problem can make a big difference. Look for support groups in your area or online — it is much easier to deal with together than alone.

bb's Commitment

We are committed to protecting our players

At bb, we believe that creating a healthy and enjoyable gaming environment over the long term means making the safety and wellbeing of every player our top priority. That is why we actively provide tools such as self-exclusion, deposit limits, and session time limits.

We take strict measures to protect minors. Our verification process ensures that only individuals aged 21 and above can open an account. Keep your devices and account details secure from younger members of your household.

For more information, visit our FAQ section, where many questions about responsible gaming are answered. Our team is always here for you.

Responsible Gaming FAQ

Contact bb's 24/7 live chat and request self-exclusion. You can choose to close your account for a set period (30 days, 90 days, 1 year, or permanently). Once exclusion is active, you will not be able to log in to your account during that period.

No. Lowering a deposit limit takes effect immediately, but increasing it requires a waiting period. This is intentional to prevent raising your budget on impulse.

Start by talking to them with empathy — try to understand rather than blame. Let them know about bb's live chat and email support. If needed, encourage them to seek help from a local mental health professional.

Yes. All of bb's self-control tools — deposit limits, session time limits, loss limits, activity history, and self-exclusion — are completely free. Any player can activate them at any time.

No — this is one of the most harmful habits. Chasing losses with more bets usually makes things worse. Set a fixed budget before you play and stop when it runs out — accepting a loss is the sensible choice.

Age verification is mandatory to open an account on bb. No one under 21 can register. If an account is suspected of being used by a minor, it is investigated and appropriate action is taken. Keep your account details secure from younger members of your household.