bb Casino's Privacy Policy

bb Casino (referred to as "bb", "we", or "the platform") treats user privacy with the highest importance. This Privacy Policy applies to all services provided through bbcasino.cam — including slots, live casino, sports betting, and all related services.

The purpose of this policy is to clearly inform you what information we collect, why we collect it, how we store it, and under what circumstances we share it with third parties. When you register with bb or use our services, you are considered to have consented to this policy. To understand the full terms of bb's services, please read our Terms and Conditions page carefully.

This policy applies only to services operated under the bbcasino.cam domain. bb accepts no responsibility for third-party websites or services.

bb collects user information through various methods. This information falls into two main categories:

2.1 Information You Provide Directly

Information you provide yourself during registration or account management:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• Details of documents submitted for identity verification
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers
• Content of communications made to support via live chat or email

2.2 Automatically Collected Information

When you use bb, some information is collected automatically:

• IP address and device identifier
• Browser type and operating system information
• Logs of browsing and gaming activity on the site
• Transaction and deposit-withdrawal history
• Information collected through cookies and similar tracking technologies

bb uses your information only for specific and legitimate purposes. We never collect information unnecessarily or use it beyond its stated purpose.

3.1 Primary Purposes

• Registering, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses, rewards, and VIP benefits
• Delivering customer support — via 24/7 live chat and email
• Detecting and preventing fraudulent activity
• Personalising the user experience

3.2 Secondary Purposes

• Conducting analysis to improve service quality
• Complying with applicable laws and regulations
• Sending relevant promotional information (only with your consent)

bb never sells your information to advertisers. To support responsible gaming, we monitor user play patterns — learn more on our Responsible Gaming page.

To keep your information secure, bb applies industry-standard technical and administrative measures.

4.1 Security Measures

• All data transmissions are secured through SSL/TLS encryption
• Passwords are stored encrypted using strong hashing algorithms
• Access to sensitive information is restricted to authorised personnel only
• Regular security audits and vulnerability assessments are conducted
• A two-step verification (OTP) system is used

4.2 Data Retention Period

We retain information for as long as your account is active and, after that, for a set period as required by legal or security obligations. Transaction records may be kept for a defined period after account closure for audit purposes.

Even with the strongest security measures in place, no transmission over the internet can be guaranteed to be completely secure. You are also responsible for keeping your account password confidential.

bb never sells your information. However, it may be shared with trusted third parties in the following limited circumstances:

5.1 Payment Processors

To complete deposits or withdrawals via bKash, Nagad, Rocket, and Upay, the necessary information must be shared with the relevant payment provider. These service providers operate under their own privacy policies.

5.2 Game Software Providers

Game studios such as Evolution, Pragmatic Play Live, and Spribe may receive technical gaming-related data for the operation of their software. They do not receive information that identifies you personally.

5.3 Legal Obligations

If required by a court order, lawful investigation, or applicable law, bb may provide the necessary information to the relevant authorities.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. Users will be notified in advance in such situations.

bb uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login status and ensure security; these cannot be disabled.
• Functional Cookies: Remember your language preference, display settings, and similar choices.
• Analytical Cookies: Collect site usage statistics to help improve the service.
• Advertising Cookies: Used to show relevant content (only with your consent).

6.2 Cookie Controls

You can turn off all cookies except essential ones from your browser settings. However, disabling certain cookies may limit some functionality of the site.

As a bb user, you have certain important rights over your own information:

• Access: You can find out at any time what information we hold about you.
• Correction: You can request that incorrect or outdated information be corrected.
• Deletion: In certain circumstances you can request that your information be deleted, though it may not be possible to delete all information due to legal obligations.
• Objection: You can object to the processing of your information on specific grounds.
• Portability: You can request your information in a structured format.
• Withdrawal of Consent: You can opt out of promotional communications at any time.

To exercise these rights, contact bb's support team via 24/7 live chat or email. Our team provides assistance in both Bengali and English.

All bb services are strictly for users aged 21 and above. bb strictly prohibits collecting information from or providing services to minors.

Age verification is mandatory at registration. If we become aware that a user is under 21, that account will be closed immediately and the collected information will be deleted.

A note to parents — if you believe your underage child is using bb, please contact us immediately.

bb reserves the right to change, revise, or update this Privacy Policy at any time. If any significant changes are made, a notice will be posted on the site and the registered email address may be notified.

Continuing to use the site after any changes means you have automatically consented to the updated policy. We therefore recommend revisiting this page from time to time.

If you have questions about any aspect of this policy, you can also find help in our FAQ section.

For any privacy-related questions, requests, or complaints, bb's support team is available at all times.

• Live Chat: Click the live chat button at the bottom right of the site — available 24/7
• Email: [email protected]
• Language: Support is available in both Bengali and English

To learn more about us and get full details of bb's services, visit our About Us page.

Last updated: January 2025. The original language of this policy is Bengali. In the event of any conflict with a translation in another language, the Bengali version shall prevail.